Contact / FAQ


Please review the following basic terms that govern your use of, and purchase of, products from Please note that your use of constitutes your agreement to follow and be bound by those terms.


Questions or concerns? Please do not hesitate to contact us at and we'll get back to you as soon as possible. Our business hours are 10am-6pm EST, Monday through Friday. All correspondence received on holidays, Saturday, or Sunday will be addressed the following business day.

Return Policy

Full priced items purchased from can be returned within 14 days from purchase or delivery. Items returned within 14 days of purchase must be unworn in their original condition with tags attached. Shipping charges are non-refundable.

If you received an incorrect or damaged item, please reach out to

To instantly request a return, please email us at - we'd be happy to help with the order.

All Sale items are FINAL SALE. This includes the use of discount codes.


Items must be returned to back to us in their original packaging, in as-new condition with printed receipts. In as-new condition is defined as unworn, unwashed, undamaged (beyond what is noted if returning/exchanging due to factory defect), and unused with all original tags attached. All packaging must accompany the product and must also be in new condition. We reserve the right to refuse an exchange if the merchandise does not meet this criterion.


Returns take us 3-5 business days to process upon reaching our facility. Once your return is processed and your refund is issued, you will receive a refund confirmation email. Refunds can take several business days to reflect on your credit card account. This varies depending on your financial institution.


For all international customers, please email

*Please note that the customer is liable for all lost and stolen packages.

Shipping / Processing Time

Please note, we cannot edit orders once they are placed and registered in our system. Most orders are processed and shipped within 1-2 business days of purchase. However, please allow up to 8-10 business days for processing (especially during promotional periods). All orders are shipped from the United States and delivery time is based on shipping method.

Tracking Issues

Please note, if your tracking states that your package has been delivered, but you have not received anything yet, please allow 24 hours after the stated delivery time to contact us. Sometimes packages are scanned early or accidentally delivered to a neighbor. If your package has not been located after the above time period, please reach out to us for assistance at

Domestic (USA)

BBYCAKES, Inc. is not responsible for any lost, stolen, or damaged shipments and the buyer assumes all responsibilities of claims made with the shipping carrier.

UPS Ground

Standard delivery time is 4-7 business days from date shipped, but may take longer. Shipping prices are calculated using real time quotes and are based on weight and destination. We currently cannot fulfill and ship orders to P.O. Box addresses.

UPS 2nd Day

Available within the 48 continental states. Delivery time is 1-2 business days from date shipped, but can take longer depending on when the package is packed and picked up. Shipping prices are calculated using real time quotes and are based on weight and destination. We currently cannot fulfill and ship orders to P.O. Box addresses.

Customs & Duties

DHL Express Shipping will be used for all international orders. Shipping costs will be dependent on order size and quantity, with real-time quotes offered during the checkout process. Duties and taxes are calculated at checkout and customers will not have to pay them upon delivery. Please contact if you have any questions.

Note: It can take up to 6 weeks from the date the package is shipped to clear international customs and arrive at international destinations.

DHL Express

DHL Express Shipping is a guaranteed, reliable service for international shipments. Standard delivery time for DHL Express Shipping is 3-4 business days from date shipped, but may take longer. Pricing is calculated at checkout using DHL real time quotes and is based on weight and destination.

Shipping Restrictions

Please note that the Shipping and Billing country must match. All orders placed outside of the lower 48 will be refunded for said items.